Exchange And Return Policy
Exchange & Return Policy
We want you to shop with confidence. This policy explains how exchange and return requests are handled at Al Quresh Outlet.
Our Commitment To You
At Al Quresh Outlet, we take care in preparing and dispatching every order. If you receive an incorrect, damaged or otherwise eligible product, please contact our support team so we can review your request and guide you through the next steps.
Easy Assistance
Contact our support team when you need help with an eligible order issue.
Order Protection
We review reported product and order issues before deciding the appropriate resolution.
Customer Support
Our team can guide you through the return or exchange request process.
01 When Can I Request A Return Or Exchange?
Return or exchange requests may be considered when an order has an issue such as receiving an incorrect product, receiving a damaged product, or another issue covered by our applicable policy.
All requests are reviewed individually. Please contact our support team as soon as you identify an issue with your order.
02 Eligible Order Issues
✓ Issues We Can Review
- Incorrect product received.
- Product damaged during delivery.
- Missing item from an order.
- Another issue covered by our policy.
! Subject To Review
- Products opened or used.
- Products without original packaging.
- Requests made outside the applicable policy period.
- Issues caused by incorrect customer information.
Do not send a product to a return address without first contacting our support team and receiving instructions. This helps us identify your order and process your request correctly.
03 Product Condition
For an exchange or return to be considered, the product may need to remain in its original condition and packaging, depending on the nature of the request.
Products that have been opened, used, damaged after delivery, or altered may not qualify for return or exchange unless the issue itself is covered by our policy.
04 Damaged Products
If your parcel arrives damaged, please contact us as soon as possible and provide your order details.
We may request photographs or other information showing the condition of the product or package so that the issue can be reviewed properly.
05 Wrong Product Received
If you receive a product that does not match your order, please contact our support team with your order number and details of the product received.
After reviewing the request, we will guide you regarding the available exchange or return process.
06 How To Request An Exchange Or Return
The process starts by contacting our customer support team. Please keep your order information available when contacting us.
Contact Us
Contact our team with your order details and explain the issue.
Request Review
We review the reported issue and available information.
Receive Instructions
If eligible, our team provides the next steps for the request.
Resolution
The approved exchange or return is processed according to the applicable policy.
07 Return Shipping
If a return or exchange is approved, our support team will provide instructions regarding how the product should be returned.
Return shipping arrangements and any applicable charges depend on the reason for the return and the circumstances of the order.
08 Refunds
Where a refund is approved, the applicable refund process will depend on the payment method and circumstances of the order.
Please note that a refund is not automatic simply because a return request has been submitted. The order and issue must first be reviewed.
09 Items That May Not Be Eligible
Certain products or situations may not qualify for an exchange or return, particularly where the product has been opened, used or damaged after delivery.
Because eligibility can depend on the product and reason for the request, customers should contact our support team before returning an item.
10 Order Information Required
When contacting us regarding an exchange or return, please provide:
- Order number
- Customer name
- Phone number used for the order
- Product name
- Description of the issue
- Photos or other evidence where relevant
11 Incorrect Customer Information
Customers are responsible for providing accurate contact and delivery information when placing an order.
Issues resulting from an incorrect address, incorrect phone number, failure to respond to the courier, or other customer-provided information may not qualify as a product return or exchange.
12 Frequently Asked Questions
Can I return a product after receiving it?
What if I receive the wrong product?
What if my product arrives damaged?
Can I return an opened skincare product?
Do I need to contact you before returning an item?
How do I contact Al Quresh Outlet?
Need Help With A Return?
Don't send your product back without contacting us first. Our team will review your request and guide you through the appropriate next step.