Payment Policy

Simple & Secure Payment Experience

We understand that customers want a convenient and reliable way to pay for their online orders. At Al Quresh Outlet, we aim to keep the payment process straightforward while providing clear information before your order is processed.

Depending on the payment option selected for your order, you may be able to pay in advance or choose Cash on Delivery where available.

Please make sure that the information provided during checkout is accurate so that we can process and deliver your order smoothly.

Available Payment Options

We provide payment options designed to make online shopping more convenient for customers across Pakistan.

How Advance Payment Works

If you select an advance payment option, the payment needs to be successfully completed before the order is processed for delivery.

Free Delivery on Advance Payment

One of the benefits of choosing advance payment is that delivery charges are not added to successfully advance-paid orders.

This benefit applies when the order payment is successfully completed and confirmed before the order is dispatched.

If you are looking for a convenient way to save on delivery charges, you can choose the advance payment option whenever it is available for your order.

Cash on Delivery (COD)

Cash on Delivery is intended for customers who prefer to pay when their parcel arrives.

Before Placing a COD Order

• Make sure your name and contact number are correct.
• Provide a complete and accurate delivery address.
• Keep your phone available for courier/order confirmation calls.
• Make sure someone is available to receive the parcel.
• Be prepared to pay the applicable amount at the time of delivery.

COD availability may depend on the order, location and applicable delivery conditions.

Payment Confirmation

An advance payment is considered successfully completed only after the payment has been received and can be verified through the applicable payment channel.

Customers may be asked to provide payment confirmation details if required to help us identify and verify the transaction.

Please keep your payment receipt, transaction reference or other relevant confirmation until your order has been successfully processed.

Payment Verification & Order Processing

To protect our customers and our business from payment errors or fraudulent transactions, advance payments may be subject to verification before an order is processed.

An order may remain pending until the payment status has been confirmed.

If we are unable to verify a payment, we may contact the customer using the contact information provided with the order.

Important Payment Information

• Always check your order total before completing payment.
• Make sure you are using the correct payment instructions provided by Al Quresh Outlet.
• Do not send payment to an unknown person or unofficial account.
• Keep your transaction reference or payment receipt until your order is completed.
• If you believe that you have made a payment but your order has not been updated, contact us as soon as possible.
• Advance payment must be successfully confirmed before the free-delivery benefit can be applied.

Payment Errors or Duplicate Payments

If you accidentally make a payment more than once for the same order, please contact our support team with your order number and available transaction details.

Our team will review the payment information and determine the appropriate next step after verification.

Please do not make another payment if you are unsure whether your previous transaction was successful. Contact us first so that the payment status can be checked.

Payment & Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests are subject to the current order status. Once an order has entered processing or has been dispatched, cancellation may no longer be possible.

For orders that have already been paid in advance, any applicable refund or adjustment will be handled after reviewing the order and payment details.

Refunds Related to Payments

Where a refund is applicable, the refund process may depend on the original payment method and the circumstances of the order.

Before processing any refund, we may verify the order details, payment information and applicable return or cancellation conditions.

For detailed information about product returns and exchanges, please refer to our Exchange & Return Policy.

Customer Responsibility

Customers are responsible for providing accurate information during checkout and while making payment.

• Provide the correct customer name.
• Provide an active phone number.
• Provide a complete delivery address.
• Check the order details before submitting the order.
• Verify the payment amount before completing payment.
• Keep payment confirmation details where applicable.

Payment Security

We take reasonable steps to help maintain a secure shopping experience. Customers should also take care when sharing payment information online.

Important Safety Notice

Please be careful of anyone asking for payment through unofficial channels or claiming to represent Al Quresh Outlet without verification.

If you receive unusual payment instructions, contact Al Quresh Outlet through our official contact details before sending money.

Advance Payment vs Cash on Delivery

Customers can choose the payment method that best suits their order, subject to availability.

Frequently Asked Questions

Contact Al Quresh Outlet

For payment-related questions or order assistance, you can contact us using the following details:

• Phone: 0339 111 7861
• Email: info@alqureshoutlet.pk
• WhatsApp: 0339 111 7861
• Online Store: Al Quresh Outlet