Delivery Policy

01 Where Do We Deliver?

Al Quresh Outlet provides delivery services across Pakistan. Customers can place orders through our online store and provide their complete delivery details during checkout.

Please make sure that your name, phone number and delivery address are accurate before submitting your order. Correct information helps the courier reach you without unnecessary delays.

02 How Our Delivery Process Works

Once your order is successfully placed, it goes through our order processing procedure before being dispatched.

03 Delivery Address

Customers are responsible for providing a complete and accurate delivery address at the time of placing an order.

Your delivery information should ideally include:

• Customer's full name
• Active mobile phone number
• House or building number
• Street, road or area name
• City
• Any useful nearby landmark

04 Delivery Charges

Applicable delivery charges, if any, are determined according to the order and delivery details and may be displayed during the checkout process.

Customers should review the final order summary, including any applicable shipping charges, before completing the order.

05 Delivery Time

Delivery time may vary depending on the destination, courier operations, weather conditions, public holidays, order processing and other circumstances outside our direct control.

While we aim to process and dispatch orders efficiently, delivery timelines are estimates and should not be considered an absolute guarantee.

06 Courier Contact & Delivery Attempts

When your parcel reaches the delivery stage, the courier may contact you using the phone number provided with your order.

Please remain available to receive the parcel and coordinate with the delivery rider if required.

If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect, or the courier cannot contact the recipient, additional delivery arrangements may be required.

07 Delayed Deliveries

Occasionally, a delivery may take longer than expected because of courier delays, severe weather, road closures, public holidays, operational issues or other unforeseen circumstances.

If you experience an unexpected delay, please contact our support team with your order details so we can assist you and provide the available information about your shipment.

08 Damaged or Incorrect Parcel

If your parcel appears damaged when you receive it, please contact our customer support team as soon as possible.

If you receive an incorrect product or an issue is found with your order, please contact us with your order number and relevant details. Our team will review the matter according to our Exchange and Return Policy.

09 Customer Responsibilities

To help us provide a smooth delivery experience, customers are requested to:

• Provide accurate delivery information.
• Provide an active phone number.
• Remain available when the courier contacts them.
• Check the order details before submitting the order.
• Inform us promptly if there is an issue with the order.

10 Order Changes Before Dispatch

If you need to change your delivery address or other order details, please contact us as soon as possible.

We will try to accommodate changes when the order has not yet been dispatched. Once a parcel has been handed over to the courier, changes may no longer be possible or may require additional arrangements.

11 Cash on Delivery

Where Cash on Delivery is available for your order, the applicable amount should be paid to the courier at the time of delivery.

Please make sure you are aware of the final order amount before accepting the parcel.

12 Frequently Asked Questions